○ Customer consultation

○ Technical consultation with pre-sales engineers

○ Customized solution offering

○ Product demonstration

○ Guidance through the procurement process

○ Project planning and implementation guidance

○ Delivery acceptance

○ Customer Satisfaction Follow-up

○ Receive After-sales Service Requests

○ Technical staff confirm after-sales service information

○ After-sales maintenance allocation

○ On-site/mail-in maintenance

○ Communicate maintenance costs

○ Internally confirm product quality inspection

○ Communicate Payment with Customer

○ After-sales Service Satisfaction Follow-up